NOV 2014 Virus problems
2 this week
Installed Norton or MacAfee for one year
Client does not renew
Computer then attacked by virus
Windows 7 computers will have MS Essentials (Free from Microsoft) will by installed by default.
Windows 8 computers will have MS Defender (Free from Microsoft) will by installed by default.
This virus hit a workstation.. DOC XLS PDF ZIP JPG files were encrypted on both the operating system and Data disk drives.
Backup your data on an external drive.
Remove this from a computer.
Windows 8.1 V 1 First computer wiped out. Doing an automatic update.
Win 8 Notebook Trial Antivirus expired. Attacked by Virus. Reinstalled Win 8 Defender. Microsoft Antivirus Article
Vodafone (IHUG Telstra) Charging
Vodafone now charge by the username in the router.
The line must be connected to Vodafone.
If you take your router, with your username programmed in, to any other Vodafone line your account will be charged not the line owner.
Telecom (Xtra) Charging
Xtra charge to the line owner account.
Their routers are delivered with a common user name / password preinstalled.
UPS beeping The two batteries (3 year old) were leaking acid.
January 16, 2014
Microsoft extends XP anti-malware support until July 2015
Telecom Email Alerts
Feb 3 Telecom Yahoo Email Security Alert
Write 2014 on all unused cheques.
Some accounting software has a built in calendar that prevents dates being entered outside a date range that equates to a calendar period.
If your software does not have this feature beware as December entries will probably default to 2014.
Excel MS Access
December entries will probably default to 2014.
16 Dec 9am Telecom Yahoo Email Outage
17Dec DNS Vodafone Old 18.104.22.168
New 22.214.171.124 126.96.36.199
16/12 13 SD Cards Eject
New 16 Gb card in a camera —> photos taken
Computer 64 bit win 7 SD to internal Card Reader
Copy to folder on C: \PHOTO
No eject in SYSTRAY —> unplug
Camera now will not read
Back to Computer —> all folders read only —> set to Read / Write
Click in G: drive (SD Card) —> Eject —> message OK to remove
Camera now will now read and save photos
Windows Live Mail and Windows Fax and Scan
Live Mail will only automatically send using Sky Drive.
Photos taken by new camera will not open
Windows photo Editor on older computers has a maximum of 10M pixels. New camers are above this.
Use Office Photo Editor.
Yahoo!Xtra Mail - Help & Support
If your email account has been affected by the email issues over the weekend, please Re-secure your Account.
If you set up your account with capitals e.g. MurrayEmail@xtra.co.nz to change your password the log in is needs to be exactly the same, including capitals.
Do you have a policy?
Do you have a procedure?
When were backup checked against the original?
When was a restore required?
I accidentally saved a new backup script for a client to my Disk,
A quick plug in of my external drive and the original script was restored.
19/10 Windows 8.1 upgrade
Older Computer Hard Disks
When you start getting power surges the older 80 GB and 40 GB. Drives are failing.
4 in the last month.
Office 2010 Starter
Saved documents are no longer the Word icons but orange icons that will not open.
When you have Office 2010 you have to select the "virtualization Handler" as the default.
Sep 11 2013
My users that have Windows 7 64 bit with the Office 2010 Starter Edition have had this problem with both Word and Excel files. It appears the automatic updates this am changed the virtualization handler in a way that had the systems trying to use the full Office version to open the target file. My users were prompted with a dialogue window to activate / license Office 2010 when trying to access these file directly.
Scams Please call us ASAP if you are concerned.
Do not leave your pin or password in your wallet or handbag.
2 scams to locals this month, Latest reported call 22 November
Do NOT give your credit card number or pin to someone over the phone.
Outlook IMAP 4/12/13
Microsoft recently released some patches and it has caused problems for many people running IMAP on outlook, there are a few ways to fix it, try removing these patches, this should fix it, if it doesn't, try one of the other options listed below.
It is also likely that Microsoft will release an updated patch to fix the IMAP issue very soon in which case the next lot of updates for windows will fix the problem.
Un-install the 2 problem patches.
Open your Start menu and click visit your Control Panel.
Click Programs and Features.
Click View Installed Updates.
Locate either the KB2837618 or KB2837643 updates and remove them.
Disable the "Show only subscribed folders" option in Outlook
Under the "Folder" tab, right of the "Favorites" tab, click "IMAP Folders"
Outlook should open a dialog box with IMAP folders.
There is a checkbox that says, "When displaying hierarchy in Outlook, show only the subscribed folders." Uncheck that box.
Force sending/receiving within Outlook and everything should synchronize up properly.
Changing the root folder path.
Go to Change Account>More Settings>Advanced Tab.
File>Account Settings>Account settings>Change...>More Settings...>Advanced.
In the Folders option, look for "Root folder path" and enter "Inbox".
Save your settings and force a Send/Receive.
Service Delivery Specialist
www.freeparking.co.nz / www.webfarm.co.nz
Information page 3
P29 Technical v150503